Tore Beitveit, head of DnB's 2002 Credit Process Project, explains, "We needed to train 1,000 employees to use the new credit system and, prior to roll out, we explored a number of training options. However, due to hidden costs, the time required and the complex nature of the subject matter (our software application), we were warned beforehand not to do this job ourselves. Outside consultants said that we would neither meet the deadline nor master the task. X.HLP assured us we could not only meet the deadline, but also do it ourselves. We successfully achieved all our goals."

Beitveit continues, "With the X.HLP platform, we were also able to leverage our training development efforts to produce our own interactive help system for our credit system, all built using X.HLP Guides. These X.HLP Guides can be called up to remind users of what they have learned after the e-learning has been completed and as a result, our employees can solve most problems without the need to consult a manual or contact an expert on a help desk. This combination of training and performance support, all delivered to our employees in multiple offices, has resulted in cost savings of over $1 million within just one month of the implementation of the X.HLP solution. The return has been impressive. More importantly for DnB, we are now in complete control of our own e-learning system and have maximized our employees' use of our internal credit system."