'This is probably the most successful example so far of the application of e-learning to UK business,' said Clive Shepherd, Director of the Institute for IT Training, about The Royal Bank of Scotland's Branch Manager programme.
The programme was envisaged by the client as a key element in their training and development programme for new and existing branch managers - as well as an important enabler in migrating existing customer service managers to this new role within the company.
Branch managers are busy people, balancing the demands of customers and staff as they strive to meet performance targets. Epic's challenge in creating the 40 hours of new learning content was to make it engaging, relevant and useful to a target audience for whom training is rarely top of the 'to-do' list.
Read more: http://www.epic.co.uk/news_features/latest_features/rbs_branch.htm
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